Understanding Gray Areas

Using company's resource for personal issues, especially during working hours, is a big fat NO for workers in many companies. However, supervisors often have to deal with what we always call the gray areas, while at the same time closing one eye on activities and behaviors that legitimately forbidden. They realize that to expel these activities is more harmful than to benefit from it, because many employees have interest, and mainly personal interest, to be within the gray areas.

In some factories, where tools and materials are available, we can find some workers making personal stuffs out of it. Kitchenware, toys for their children, or window frames - all within working hours. Managers often deliberately indifferent about this, because they need these people when jobs need to be completed as fast and as good as possible.

And let's take a look within a publishing house where a competent junior editor and a productive one, completing his personal novels within working hours. His managers somehow tolerate him, hoping in return they can count on a hardworking, loyal, and motivated junior editor.

So why does even all these talented workers have the same urge to break the rule? Research showed that they have the need to play their "job identity". An identity that describe self picture showing someone trained within a specific field and making them part of that profession. A profession, perhaps goes as far as "profession"; the most important thing is how colleagues assess someone in the job

Many senior executives fail to understand the needs of "job identity" (so they often think negatively about this gray areas), could be that they themselves haven't got their own identities. Executives often see themselves pursuing their own personal challenge, and that's why, when they enter a company, they don't understand the importance of job identity for their people. For example, an executive in a fashion company might not be a designer, and because of that, he could probably ignore the needs of a designer within the company of recognition from colleagues.

Instead of considering that gray areas is a dangerous issues, leaders can always try to understand the cause of why the gray area appears. It doesn't mean that they have to accept all the activities within the areas. They would probably spend their time monitoring misuse of working time and other resources - with proper understanding of course, that these gray areas show that there are higher aspirations within workers; one thing that soon will be considered by leaders as a character of employees they look for.

Finding the right person might not always possible, but workers will be more involved and productive when their capabilities is admitted by their boss.

 

Source: Michel Anteby, Harvard Business School Publishing